Privacy Policy
Last updated: April 2026
This Privacy Policy explains how Maskan by Rafiqi Estates ("we," "us," or "Maskan") collects, uses, and protects your personal information when you visit our website (maskan.rafiqiestates.com), make a booking enquiry, or contact us.
1. Information We Collect
When you contact us or submit a booking enquiry, we may collect:
- Your name
- Email address
- Phone number or WhatsApp number
- Travel dates, group size, and stay preferences
- Any information you voluntarily share in your message
If you book through Airbnb, your information is collected and processed according to Airbnb's Privacy Policy. We receive only the booking details Airbnb shares with hosts.
We also collect anonymised analytics data (pages visited, time on site, device type) to help us improve the website. No personally identifiable information is included in this data.
2. How We Use Your Information
We use your information solely to:
- Respond to your booking enquiry or question
- Confirm your reservation and communicate check-in details
- Contact you during your stay if needed
- Improve our website and guest experience (using anonymised analytics only)
We do not send marketing emails, newsletters, or promotional communications without your explicit consent.
3. How We Store and Protect Your Information
Your enquiry details are stored in our WhatsApp and email conversations, which are password-protected and accessed only by the property host (Sabiya Rafiqi). We do not use a CRM, third-party mailing list, or marketing platform. Guest data is not sold, traded, or shared with third parties for any commercial purpose.
4. Cookies
Our website uses minimal cookies for basic analytics purposes. No advertising or tracking cookies are placed by our website. You can disable cookies in your browser settings without affecting the functionality of our site.
5. Third-Party Links
Our website links to third-party platforms including Airbnb, Google Maps, and Instagram. Once you leave our site, their respective privacy policies apply. We are not responsible for the privacy practices of these external platforms.
6. Your Rights
You may at any time request that we delete the personal information you provided us, or ask what information we hold. To do so, contact us at rafiqiestates@gmail.com.
7. Contact
Maskan by Rafiqi Estates
7, Friends Colony, Barzulla, Srinagar, J&K, India — PIN 190005
Email: rafiqiestates@gmail.com
Phone: +91 9797738767